CONTACT inquiry
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Please check before inquiries
- QI want to check the order status
- A
You can check the "Display order" button in the order confirmation email.
- QI want to cancel my order
- A
Please note that some products and products that have begun shipping processing cannot be canceled. For more information,Notation based on the Specified Commercial Transactions LawPlease refer to the.
- QI want you to ship only the product with stock first
- A
Products ordered together will be shipped sequentially from stock products.
- QIs it possible to change the delivery destination?
- A
We do not accept changes in the delivery destination after the order is completed.
- QI want to specify the delivery date
- A
You cannot specify the arrival date. (In particular, the order may be uncertain when the arrival time is unknown.) If the customer is absent when the product is delivered, the absence table will be posted to the post. If you cannot receive the product, please tell the desired delivery date to the redelivery reception contact information described there.
- QI can't reach my luggage
- A
Please refrain from the inquiry slip number in the automatic distribution email of the completion of the product.
- QI want to return / exchange
- A
Returns and exchanges other than the initial failure are refused for customer's convenience.
The following is a refusal example, so please refer to it.- Products that have been over 8 days after the product arrives
- Products that you have used once
- Products that are damaged and dirty by customers
- Products processed and repaired by customers
- If accessories such as product boxes, tags, instructions, etc. are dirty, damaged, or lost
In addition, we will not be able to respond if the product is returned without prior notice.
- QReturning postage
- A
In the case of deficiencies in our shop, such as initial failure, we will bear the shipping cost.
- QI forgot the password
- A
"" On the login screen on the site "Did you forget your password?From], move to the password re -notification and reissue your password.
* For those who have forgotten the ID, please contact us.
- QI do not receive an order confirmation email
- A
The order confirmation email is sent automatically. There is a possibility that there is an error in the domain specification setting or the email address registration. If you use a web mail, or you may be sorted to spam mail depending on the setting of your mailer. You can check your order history from the login> order history.
* If you are taking measures against spam, please cancel the domain specification of "@The-150.com".
Check the input information and click "Send".
* The attached is a required item.