FAQ FAQ

"" On the login screen on the site "Did you forget your password?From], move to the password re -notification and reissue your password.
* For those who have forgotten the IDinquiryPlease contact us more.

We will return the "usage statement" issued by each card company as a receipt.
If you need a receipt issued by our companyinquiryPlease be sure to specify your order number and inform you of the receipt request.

If you would like to change your email address and passwordinquiryPlease contact us more. Change the password is on the login screen.Did you forget your password?You can also re -notify your password and reissue your password. To change the address, first log in from the login screen, check the address of the account> Check the address> Click the edit button to edit the address. When you're done, click the "Update address" button to update the information.

Normally, delivery is around 2-9 days after ordering. * If your order is concentrated, or if there are consecutive holidays due to weekends and holidays and holidays, the shipment amount of manufacturers and suppliers, when the amount of other work is large, and the time before and after that, the delivery is longer than usual. It may take some time. In the case of overseas shipping, please note that the delivery may be delayed from the initial delivery date depending on the customs clearance procedure.

We are accepting overseas shipping. * Delivery countries are limited to countries displayed in the country/region at the time of purchase. We will send you by International Speed ​​Mail (EMS). The shipping cost depends on the destination and the total weight of the product. Customs duties, other import taxes, and customs clearance fees may be charged when customs clearance of the recipient country. In that case, it will be borne by the recipient, so please pay directly to the delivery company or customs at the time of delivery. The policy related to taxes and customs fees varies from country to country, so please contact the customs of the receiving country.* Currently, overseas shipping has been suspended due to the influence of the new Colonavirus.

You cannot specify the arrival date. (In particular, the order may be uncertain when the arrival time is unknown.) If the customer is absent when the product is delivered, the absence table will be posted to the post. If you cannot receive the product, please tell the desired delivery date to the redelivery reception contact information described there.

Arrival may be delayed depending on the traffic situation on the day and the shipping status of the delivery company. The product delivery status can be confirmed in real time from the following distribution business luggage inquiry services. When confirming, please prepare the "Luggage Inquiry Number" described in the e -mail "Contact of Product Shipping" sent after shipping the product.
Kuroneko Yamato Luggage Inquiry System: https: //toi.kuronekoyamato.co.jp/cgi-bin/tneko

About international mail tracking:
You can check the delivery status of EMS from the overseas post office website.
* Currently, overseas shipping has been suspended due to the influence of the new Colonavirus.

Card number/expiration date (year/month)/Please check the card holder carefully. If you have a card error in the card number, you can not use the credit card you have entered. Sorry to trouble you, but please check the current card status with your credit card company.

Please note that some products and products that have begun shipping processing cannot be canceled. For more information,Notation based on the Specified Commercial Transactions LawPlease refer to the.

Please refrain from making reservations, ordering, and reserves of products.

We do not accept changes in the delivery destination after the order is completed.

To Japanese customers
If there is no contact from the Yamato Transport, the luggage will usually return to us in about one week if there is no contact. As soon as you return, we will cancel your order, so please contact Yamato Transport Office as soon as possible. If you do not have an absence, please contact the inquiry window. In addition, we do not accept re -shipment after product shipment. Sorry to trouble you, but please order the desired product again.

For customers who use overseas EMS
If you cannot receive the product, it will be treated as a cancellation. Please purchase again.
* Currently, overseas shipping has been suspended due to the influence of the new Colonavirus.

If the product arrives at hand, please check whether it is damaged immediately. If there is any damage during delivery or mistakes during delivery, please contact us within 7 days after the product arrives. We will repair or replace the delivery fee at our expense. If it is not possible to repair it, if it cannot be replaced, such as sold out, discontinued product, or limited items, we will refund the product price and transfer fee after returning the product at the delivery fee. 。 In addition, we cannot accept any returns or exchanges of products for customer's convenience. Please note that returns and exchanges cannot be accepted in the following cases.

• Products that have been over 8 days after the product arrives
• Products that you have used once
• Products that are damaged and dirty by customers
• Products processed and repaired by customers
• If accessories such as product boxes, tags, instructions, etc. are dirty, damaged, or lost

The order confirmation email is sent automatically. There is a possibility that there is an error in the domain specification setting or the email address registration. If you use a web mail, or you may be sorted to spam mail depending on the setting of your mailer. You can check your order history from the login> order history.
* If you are taking measures against spam, please cancel the domain specification of "@The-150.com".

We cannot accept orders by phone. Please order from this site.

Amazon Pay is a service that allows you to pay using the address and card information registered in Amazon.

You can check the "Display order" button in the order confirmation email.

About the impact associated with the new colon virus infection prevention measures
The increase in customers who use online shopping has caused a delay in shipping and delivery. We are trying to deliver products to our customers as soon as possible, but please note that we may take more time before the product arrives.